AI Integrations
Run your contact centre like you can see the whole floor.
Voice, email and chat on a modern UK cloud platform, with queues, IVR and supervisor analytics, minus the enterprise complexity.
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Smarter Customer Communication, Beyond Phone Calls
VOIPAR Contact Centre brings calls, emails and live chats together in one place. With smart call routing and real-time insights, your team can respond faster and deliver better customer experiences.
Smarter Queues
Rules-based call routing
One Advisor Screen
Calls, email and chat
Live Insights
Real-time supervision
Full Contact Records
Better tracking and coaching
Queues with rules, so callers are handled in the right order.
Email, chat and calls in one advisor screen instead of three applications.
A live supervisor view of who is handling what, right now.
A record of every contact for better coaching and dispute resolution.
What You Get
Everything Your Team Needs, All In One Place.
One Screen For Conversations
Help advisors manage customer interactions without constantly switching between tools.
Queues & IVR You Can Configure
Create caller menus, manage opening hours and organise incoming enquiries.
Supervisor Monitoring
Monitor activity and support agents with supervisor tools and live visibility.
Quality Assurance
Review customer interactions, assess conversations and support agent coaching.
Call Recording
Keep recordings for training, quality assurance and business requirements.
Reporting & Analytics
Understand call volumes, queue activity and team performance.
Flexible Team Scaling
Adapt your contact centre as your team grows or seasonal demand changes.
AI-Ready Communication
Explore AI-powered assistance and automation as your business evolves.
In The Field
Make Every Conversation Count.
A better contact centre experience starts with giving your team the right information, the right tools and the flexibility to support customers wherever they are.
More Effective Call Handling
Direct enquiries to the right team and reduce unnecessary transfers.
Improved Team Visibility
Understand agent availability and provide support when it matters.
Clearer Performance Insights
Use reporting to identify opportunities for better customer service.
More Effective Call Handling
Direct enquiries to the right team and reduce unnecessary transfers.
Getting Started
From Setup To Success, Step By Step.
Understand Your Workflow
Review your existing calls, customer enquiries, team structure and communication requirements.
Configure Your Contact Centre
Set up queues, IVR, routing, opening hours and the features your team needs.
Prepare Your Team
Help advisors and supervisors understand their tools and responsibilities.
Launch & Optimise
Go live, monitor performance and refine your communication workflows over time.
Business Outcomes
The Difference Your Customers Notice.
A well-organised contact centre can help your team handle enquiries more effectively, improve customer experiences and make better use of communication data.
Fewer Repeat Enquiries
Better routing and access to customer information can help resolve enquiries more effectively.
More Efficient Call Handling
Help advisors find the right information and manage conversations more efficiently.
Better Service Visibility
Understand team performance and identify opportunities for improvement.
Better Supported Advisors
Give your team modern tools, clearer workflows and access to supervisor support.
Frequently Asked Questions
Questions About Contact Centres.
A contact centre can be useful for businesses of different sizes. The right solution depends on your enquiry volume, customer service requirements, team structure and the level of reporting you need.
Cloud-based contact centre solutions can provide flexibility for changing team sizes. Available scaling options depend on your service configuration and licensing.
Supervisor monitoring tools can provide visibility into agent availability, call activity and performance, subject to the features available in your contact centre configuration.
Existing business numbers may be transferable through number porting. Availability depends on your current provider, number type and applicable porting requirements.
Contact VoIPAR to discuss your requirements, configuration options and the support available for your contact centre deployment.