Terms and Conditions

Welcome to VOIPAR

These Terms and Conditions govern your use of VOIPAR services, including communications, connectivity, managed IT and IT installation. By accessing or using our services, you agree to comply with these terms and any applicable service agreement.

Effective date: To be confirmed Last updated: To be confirmed

Definitions

In these Terms and Conditions, the following terms have the meanings set out below.

Company

Refers to VOIPAR, the provider of the services described in these terms.

User

Refers to an individual or organisation accessing or using VOIPAR services.

Services

Includes communications, connectivity, managed IT, IT installation and other solutions provided by VOIPAR.

Specific product descriptions, quotations, order forms and signed service agreements may contain additional terms that apply to individual services.

Use of Services

You must use VOIPAR services responsibly and in accordance with applicable laws, regulations and the terms of your service agreement.

Your responsibilities

Lawful use

Use our services in compliance with all applicable legal requirements.

Protect account access

Keep account credentials secure and take reasonable steps to prevent unauthorised access.

Prevent misuse

Do not use our services for fraud, unlawful activity or other prohibited purposes.

Respect service restrictions

Do not resell, redistribute or misuse services where this is prohibited by your agreement or applicable terms.

Service misuse

Where misuse or a breach of applicable terms is identified, VOIPAR may restrict, suspend or terminate services in accordance with the relevant agreement and applicable law.

Payments and Billing

Charges for VOIPAR services are set out in the applicable quotation, order form, customer agreement or invoice.

Billing essentials

Understand your payment responsibilities.

Service charges

Fees are determined by the applicable agreement and billing arrangements.

Payment deadlines

Payments should be made by the due dates specified in your invoices or agreement.

Overdue payments

Late payment charges or service restrictions may apply where permitted by your agreement and applicable law.

If you believe an invoice is incorrect, contact VOIPAR using the relevant customer support channel so the matter can be reviewed.

Service Availability and Maintenance

VOIPAR aims to provide reliable services and minimise disruption. However, uninterrupted availability cannot be guaranteed in every circumstance.

Service interruptions

Temporary interruptions may occur because of technical issues, network conditions or other factors.

Planned maintenance

Maintenance may require temporary downtime. Where practicable, advance notice will be provided.

External factors

Connectivity providers, power failures and other circumstances outside our control may affect service availability.

Any service-level commitments, maintenance arrangements or availability guarantees expressly agreed with a customer will be governed by the applicable service agreement.

Limitation of Liability

The extent of VOIPAR's liability in connection with its services is subject to the applicable service agreement and the requirements of applicable law.

Scope of liability

The existing VOIPAR terms seek to exclude liability for certain indirect, incidental and consequential losses arising from the use of its services.

Contractual liability limits

The published terms also refer to a liability limit based on fees paid during the preceding 12 months. Any such limit must be read alongside the relevant customer agreement and applicable legal requirements.

Important information

Nothing in these terms is intended to exclude or restrict liability where doing so would be unlawful. Liability wording should be reviewed for the specific services and customers covered by the agreement.

Privacy and Data Security

VOIPAR handles personal information in accordance with its Privacy Policy and applicable data protection requirements.

Responsible information handling

We take appropriate steps to protect information. However, no electronic transmission or storage method can guarantee absolute security.

Read our Privacy Policy

Customers remain responsible for ensuring that their own use of VOIPAR services and any information they submit complies with applicable laws and their contractual obligations.

Termination and Cancellation

Cancellation and termination are subject to the terms of the relevant service agreement, including any applicable notice periods, minimum contract commitments and cancellation procedures.

Customer cancellation

Customers may request cancellation by providing written notice in accordance with the applicable agreement.

Breach of terms

VOIPAR may terminate or restrict services where a customer breaches applicable terms, subject to the agreement and law.

Non-payment

Services may be suspended or terminated for unpaid charges where permitted by the applicable agreement and law.

Customers should contact VOIPAR if they need clarification about their contract, notice period or cancellation process.

Governing Law and Disputes

The governing law and courts applicable to a customer relationship must be specified in the relevant agreement.

GOVERNING LAW

Jurisdiction to be confirmed

The existing published VOIPAR Terms and Conditions contain a placeholder for the governing jurisdiction. This must be completed before the final terms are published.

Any contractual dispute should be handled in accordance with the dispute-resolution provisions of the applicable agreement and relevant law.

Changes to These Terms

VOIPAR may need to update these Terms and Conditions to reflect changes in services, business practices or legal requirements.

Review changes

Check this page periodically for updates to the terms.

Check applicable notices

Where required, changes will be communicated in accordance with your agreement and applicable law.

Understand the effect

The effective date and any applicable transition arrangements should be identified in the updated terms.

The effect of any changes on an existing contract will depend on the contract terms and applicable law.

Contact Us

If you have questions about these Terms and Conditions, your service agreement or our services, please contact VOIPAR.

COMPANY VOIPAR

REGISTERED OFFICE 11a Empire Parade, Empire Way, Wembley, HA9 0RQ

EMAIL info@voipar.com

TELEPHONE 0207 100 0909

Contact our team

HERE TO HELP

Need help understanding your agreement?

Speak with our team if you need clarification about our services, your contract or these terms.

Get in touch

Thank you for choosing VOIPAR.