Communications · Contact centre
Run your contact centre like you can see the whole floor.
Voice, email and chat on a modern UK cloud platform, with queues, IVR and supervisor analytics, minus the enterprise complexity.
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Smarter Customer Communication, Beyond Phone Calls
VOIPAR Contact Centre brings calls, emails and live chats together in one place. With smart call routing and real-time insights, your team can respond faster and deliver better customer experiences.
Smarter Queues
Rules-based call routing
One Advisor Screen
Calls, email and chat
Live Insights
Real-time supervision
Full Contact Records
Better tracking and coaching
Queues with rules, so callers are handled in the right order.
Email, chat and calls in one advisor screen instead of three applications.
A live supervisor view of who is handling what, right now.
A record of every contact for better coaching and dispute resolution.
What You Get
Everything Your Team Needs, All In One Place.
Understand your needs first
We consider your site, users and day-to-day requirements before shaping a solution.
Practical, considered choices
Clear recommendations focused on usefulness, reliability and value.
Plan for future growth
Choose technology that can adapt as your team and requirements change.
Technology that works together
Consider connectivity, security and communications as parts of one environment.
Clear communication
Understand the proposed work, key decisions and what happens next.
Support beyond installation
Discuss ongoing maintenance and support options appropriate to your setup.
Tailored Solutions
Built for Every UK Organisation Type
Teams-First Organisations
Unified Workspace
Empower staff who already live in Microsoft Teams to make and receive external calls without ever opening a separate softphone app or desk phone.
Single application for chat, video, and voice
Consistent experience across desktop & mobile
Regulated Industries
Financial & Legal
Meet rigorous compliance guidelines with secure call recording, archival, and encryption required by the FCA, MiFID II, and Solicitors Regulation Authority.
Secure encrypted voice recording storage
Audit trails and policy enforcement
Industry Solutions
Tailored Telephony Solutions by Sector
Financial Compliance
Compliant Voice & Audit Vaults
Complete compliance recording integrated directly into Microsoft Teams calls, capturing all interactions with tamper-proof storage aligned with FCA, PCI-DSS, and MiFID II standards.
Encrypted 256-bit Cloud Storage
Automated Pause/Resume for Card Payments
Healthcare Solutions
High-Capacity Patient Lines & IVRs
Manage morning call spikes effortlessly with intelligent queue management, position announcements, and priority routing for urgent clinical calls.
High-density SIP Trunking
Auto-callback to prevent long hold times
Multi-Site Enterprise
Centralised Number Management
Consolidate hundreds of branch phone numbers into a single manageable Teams tenant. Easily transfer calls across regional sites instantly.
Centralized Admin Portal
Shared Minute Pool across all sites
Frequently Asked Questions
Common Questions Answered
To use Direct Routing, each user needs a Microsoft 365 or Office 365 license that includes Microsoft Teams, plus the Microsoft Teams Phone Standard add-on license (which is included in Microsoft 365 E5 or can be purchased as an add-on for Business Basic, Standard, or E3 plans).
Yes! You can port all your existing geographic (01/02), non-geographic (03/0800), and mobile numbers seamlessly to Voipar with zero downtime. Our porting team manages the entire process for you.
Standard tenant connection and configuration can be completed in just a few days. Number porting timelines depend on your current UK communications provider, usually taking between 10 to 15 working days.
Most UK businesses save between 30% to 50% on their overall calling spend by partnering with Voipar. This is due to our efficient managed SBC architecture, inclusive UK minute bundles, and volume-based carrier rates.