At VOIPAR, we respect your privacy and are committed to protecting your personal data. This policy explains what information we collect, why we use it, how we protect it and the choices available to you when you visit our website or use our services.
VOIPAR Limited is registered in England and Wales. Depending on the service provided, we may act as either a data controller or a data processor.
As a data controller, we determine how and why personal information is used. As a data processor, we process information on behalf of our clients in accordance with our responsibilities and applicable data protection laws.
For questions about this policy or how your personal data is processed, contact: dataprotection@voipar.com
We collect personal information for purposes such as responding to enquiries, managing customer accounts, delivering services, processing transactions and meeting legal obligations.
The information we collect and the reasons for using it depend on how you interact with VOIPAR.
| Category | Information collected | Purpose and lawful basis |
|---|---|---|
| Contact and support | Name, email address, telephone number, company name and enquiry details. | Responding to questions, managing support requests and communicating with customers. Generally, legitimate interests. |
| Get a Quote | Name, email address, telephone number, company name and service interests. | Responding to enquiries about products and services. Generally, legitimate interests or steps towards a contract. |
| Customer accounts | Email address, password and relevant account information. | Account access, account management and self-service functionality. The applicable basis depends on the processing. |
| Job applications | Name, CV, contact information and application details. | Assessing applications and managing recruitment. Applicable employment and pre-contractual grounds may apply. |
| Purchases | Name, email, telephone number, address and payment information. | Processing orders, delivering services, managing payments and preventing fraud. Contractual and legal obligations may apply. |
| Website usage | IP address, browser type, pages visited and cookie information. | Understanding website usage and improving services. Legitimate interests or consent, depending on the activity. |
| Marketing | Name, email address and relevant service usage information. | Service updates and relevant offers, where permitted by applicable law and marketing preferences. |
| Social media | Public profile name, username and relevant profile information. | Responding to interactions and communicating about our services, where a lawful basis applies. |
| Analytics and business insights | Company information, browsing history, IP address and relevant CRM data. | Analysing service performance and improving business operations, subject to applicable privacy requirements. |
We do not collect special-category personal information without an appropriate lawful basis and any required explicit consent, except where another applicable legal condition permits the processing.
We may process or disclose personal information when legally required, including in response to valid regulatory or law enforcement requests, or where necessary to establish, exercise or defend legal claims and address suspected fraud or security concerns.
We do not sell personal data. Information is shared only where there is an appropriate lawful basis or other legal justification.
We retain personal information only for as long as it is reasonably necessary for the purposes for which it was collected, including providing services, managing customer relationships and meeting legal or regulatory obligations.
Information is retained for the time needed to respond and maintain appropriate records of the enquiry.
Relevant information may be retained for the duration of a contract or service relationship.
Some records may need to be kept longer to satisfy legal obligations or resolve disputes.
When information is no longer required, we will take appropriate steps to delete it or anonymise it, subject to applicable law and legitimate retention needs.
We may share personal information with trusted third parties where this is necessary, lawful and relevant to the services we provide.
To provide the products, services or support you have requested.
To support hosting, IT operations, analytics, communications and other necessary business functions.
To identify, investigate or prevent fraud, security incidents and technical problems.
To comply with applicable legislation, court orders or lawful regulatory requests.
Where appropriate, information may be transferred as part of a merger, acquisition or business restructuring.
Where third parties process information on our behalf, we take appropriate steps to ensure that their responsibilities and data protection arrangements are suitable for the processing involved.
If personal information is transferred outside the United Kingdom, we will use appropriate safeguards and transfer mechanisms where required by applicable data protection legislation.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure or destruction.
Appropriate encryption and secure transmission methods where applicable.
Appropriate safeguards for systems and stored information.
Access restrictions designed to limit information to authorised individuals.
No method of electronic transmission or storage can guarantee absolute security. We continue to review and improve our safeguards as appropriate to the information and risks involved.
If you use VOIPAR services through an employer-issued account or device, your organisation may have its own policies governing communications, access and information retention. Contact your employer or account administrator for further details.
Under UK data protection law, you may have several rights concerning your personal information. The rights available to you depend on the circumstances and the legal basis for processing.
Request a copy of the personal information we hold about you and details of how it is used.
Ask us to correct inaccurate information or complete information that is incomplete.
Request deletion of personal information where the applicable legal conditions are met.
Ask us to restrict certain processing activities in circumstances permitted by law.
Request certain personal information in a structured, commonly used and machine-readable format, where applicable.
Object to certain processing, including processing based on legitimate interests and direct marketing, where applicable.
Where processing relies on consent, you may withdraw it at any time. This does not affect processing carried out before withdrawal.
To exercise your rights or ask questions about the use of your information, contact our data protection team.
dataprotection@voipar.comIf you believe your personal information has not been handled appropriately, you can raise your concerns with us. You also have the right to complain to the UK Information Commissioner's Office (ICO).
Website: Information Commissioner's Office
We are committed to handling personal information in accordance with applicable data protection legislation. Our privacy practices take account of relevant requirements, including:
We review our practices as necessary to reflect relevant legal requirements and changes to the services we provide.
We may update this Privacy Policy from time to time to reflect changes in our services, data handling practices or legal obligations.
When significant changes are made, we will take appropriate steps to bring them to your attention, including publishing an updated policy on our website where appropriate.
We encourage you to review this page periodically so you remain informed about how your information is handled.
Our website uses cookies and similar technologies to support website functionality, understand how visitors use our pages and, where permitted, improve the overall website experience.
Non-essential cookies will be used in accordance with applicable consent requirements. You can also manage cookies through your browser settings, although disabling some cookies may affect website functionality.
For further information about cookies used on our website, please review our Cookie Policy.
Read our Cookie PolicyIf you would like more information about this policy, how we use your personal information or how to exercise your data protection rights, please get in touch.
EMAIL OUR DATA PROTECTION TEAM dataprotection@voipar.com